Just two short months after the release of its original version, Salesforce has officially unveiled Agentforce 2.0.
Agentforce, Salesforce’s ‘digital labor platform,’ is already transforming business workflows. In fact, 83% of all questions asked on help.salesforce.com are now answered by the agentic layer. This goes to show how AI-powered agents can help teams focus on high-level tasks, as Salesforce notes that 41% of time is wasted on low-value and repetitive activities.
With this new iteration, Salesforce hopes to reshape how business leverage AI to enhance productivity, collaboration, and decision-making. Let’s get right into what can be expected from Agentforce 2.0, its new features, and how it might transform your business’ AI capabilites within the Salesforce ecosystem.
What’s new in Agentforce 2.0
Slack integration for a unified workspace
With Slack, Salesforce’s workplace communication platform, Agentforce 2.0 now helps teams access their digital labor force right within their existing workflows. Teams can now @mention Agentforce agents in Slack conversations or direct messages, allowing AI to support decision-making, answer questions, or take action directly in the flow of work.
This also includes new Slack Actions available in the Agent Builder, like “Create Canvas” or “Message Channel,” which let teams quickly create and enhance agents. For example, an agent can automatically update a Slack Canvas to summarize project progress or message a specific channel when tasks are completed.
There’s also a major enhancement with Slack Enterprise Search, which allows Agentforce to draw from conversational data across public and permissioned Slack channels. This improves response relevance, giving Agentforce access to contextual data directly from Slack, enhancing its ability to provide meaningful and timely support.
Why it matters: Teams no longer need to switch between tools to access AI-powered insights and support. Agentforce in Slack simplifies workflows, improves communication, and boosts productivity by keeping everything in one unified workspace.
Ready-to-use agent skills for faster deployment
Agentforce 2.0 introduces a suite of pre-built agent skills that expand its capabilities for sales, service, and field operations. For sales teams, new skills like Sales Development and Sales Coaching enable agents to autonomously nurture leads based on predefined rules of engagement. Agents can even join prospecting calls and provide instant coaching feedback, improving customer interactions in real time.
Other new skills include:
- Marketing Campaign Management to automate campaign tasks and optimize outreach.
- Commerce Merchant Skills to support eCommerce operations.
- Scheduling Skills for service engagements.
- Field Service Skills that streamline task assignments and status updates for field workers.
Why it matters: With pre-built skills, businesses can reduce the time and effort needed to create customized agents. Teams can rely on AI to perform specialized, repetitive tasks, and employees can focus on high-value, strategic initiatives.
Big improvements for the Atlas Reasoning Engine
The Atlas Reasoning Engine is the intelligence behind Agentforce, enabling it to retrieve data, reason through complex questions, and take action. Agentforce 2.0 brings enhancements to this engine, providing more advanced reasoning capabilities and deeper context-awareness through integration with Data Cloud.
Agentforce 2.0 also incorporates enhanced Retrieval-Augmented Generation, which speeds up information retrieval from unstructured content while enriching retrieved data with Salesforce metadata. Inline citations ensure transparency by pointing directly to the sources used, further building trust in Agentforce’s recommendations.
Why it matters: The enhanced Atlas Reasoning Engine means Agentforce can handle more sophisticated business questions and workflows with greater accuracy and relevance. By drawing on Data Cloud for context, it provides deeper insights and actionable outcomes without the need for custom development.
Ramping up AI capabilities
Agentforce 2.0 is set to shake things up for teams looking to work smarter, not harder. With Slack integration, ready-to-use skills, and an even more powerful reasoning engine, it’s all about saving time, cutting down on repetitive tasks, and letting AI do the heavy lifting.
At the end of the day, Agentforce is here to make life easier—so you can focus on the work that truly matters.
