While Salesforce might not be ready for Agentforce 3.0 just yet, they certainly didn’t disappoint with the announcement of Agentforce 2dx at TDX 2025.
This latest release is all about developers, giving them deeper integrations, more automation, and enhanced customization options to help your business get even greater value from its AI-powered agents.
From seamless API connectivity to new ways of embedding Agentforce within Slack and Salesforce, 2dx is all about making AI agents more flexible, responsive, and impactful. Let’s discuss the key developer updates from yesterday’s keynote and what they mean for Salesforce users like you.
What’s new in Agentforce 2dx
Agentforce 2dx brings a range of enhancements designed to make AI-driven automation more intuitive and accessible.
If you’re looking to build intelligent workflows with MuleSoft, embed AI capabilities into apps via APIs, or simply to create more engaging digital experiences with interactive surfaces, these updates offer new ways to get your Agentforce deployment done right.
Let’s break them down:
Agentforce Developer Edition
This update now extends the Developer Edition to enable developers to build, test, and refine their Agentforce agents. Developer edition, for the first ever, also gets Data Cloud with 10GB of free access. With these enhancements, developers can experiment with the full capabilities of agentforce, integrate data-driven insights, and discover new automation possibilities.
Why it matters
- For businesses like yours, the Developer Edition means you get to work with credible and experienced developers capable of building the best agent for your needs.
MuleSoft for Agentforce
Now, developers can use MuleSoft APIs to create Agentforce topics and actions with natural language. The MuleSoft API Catalog acts as a hub, bringing together APIs from MuleSoft, Salesforce, and Heroku within Agentforce.
With pre-built topics and actions, your business can expand its AI agent capabilities faster while maintaining security and governance. The MuleSoft Agentforce Connector enables smooth integration between Agentforce and existing workflows. This way, APIs can trigger agents for tasks like data enrichment and cross-system automation.
Why it matters
- This integration lowers the barrier to building intelligent agents by letting your business tap into its existing API ecosystems.
- Streamlined API access and automated agent-triggered workflows let your company accelerate development and drive efficiency across operations.
Agentforce API
Agentforce is no longer confined to Salesforce.
Now, it can be embedded directly into backend systems, external applications, and custom workflows using the new Agentforce API. This allows businesses like yours to automate key processes.
Why it matters:
- Providing deeper system-wide connectivity makes it easier for your organization to integrate AI-driven automation into your core business processes.
- You’ll access even more possibilities for enhancing operational efficiency, reducing manual workloads, and improving your customer and employee experiences.
Agentforce Cards
Agentforce now supports Agentforce Cards, which allow developers to embed Lightning Web Components directly within agent responses. By reusing existing Salesforce components, businesses like yours can deliver richer, more interactive AI-powered experiences with added context, data, and functionality.
Why it matters
- Instead of relying only on text-based responses like before, this update opens you up to interactive elements like charts, buttons, or forms.
- AI-driven workflows become more intuitive and actionable for both employees and customers.
Agentforce Surfaces
Agentforce 2dx introduces Agentforce Surfaces, which optimize how AI-generated content is displayed across various Digital Engagement channels. If you’re interacting via web, mobile, messaging apps, or email, Agentforce can now intelligently adapt its responses with dynamic media, rich text, and channel-specific UI elements.
Why it matters
- This update makes it so that AI-powered interactions feel native to the platforms users are already engaging with.
- Dynamically adjusting content based on the communication channel means your business can deliver more seamless, visually engaging, and effective AI-driven experiences.
New Slack Automations
Agentforce is now even more deeply integrated into Slack, thanks to new automation capabilities.
With Agentforce Steps in Slack Workflow Builder, you can trigger AI agents based on Slack events without writing a single line of code. The Agentforce Employee Template also makes it easy to deploy AI assistants for internal use cases, helping your teams automate repetitive tasks and access information quickly.
Why it matters
- These enhancements allow you to maximize productivity by embedding AI into everyday workflows.
- Employees can now interact with Agentforce naturally within Slack, streamlining processes like IT support, HR inquiries, and internal knowledge management.
The new AgentExchange
The newly announced AgentExchange makes it easier to find and deploy AI solutions, with pre-built, trusted options available in the marketplace. With AgentExchange, Partners and Agentblazers can make available Actions, Prompt Templates, Topics, and Agent Templates that others can use to enhance automation and industry-specific workflows. Stay tuned for more details.
Summary
Salesforce’s Agentforce 2dx introduces several exciting new features for developers that enhance integrations, automation, and AI-drive customization. With seamless MuleSoft API connectivity, a dedicated Agentforce API, interactive Agentforce Cards, and smarter content delivery through Agentforce Surfaces, your business can create more flexible and efficient AI agents. New Slack automations also bring AI-powered workflows directly into your daily operations, making Agentforce more accessible and impactful.
Be sure to refer back to the ‘Lifecycle for Agentforce 2dx’ chart at the top of this page for details as to when each of these new features will be made available.
Main Image Source: Salesforce
